Guggenheim Investments seeks a self-motivated individual to join its Client Service Support (“CSS”) team. Reporting to the Head of Client Service Support, this is a role in a highly integrated and visible team responsible for work directly with a large and complex client base, specializing in private debt investments . The position presents a unique opportunity working across the organization to provide a centralized and cross-functional viewpoint.  Part of one’s success will be cultivating relationships across business areas including but not limited to Client Services, Portfolio Management, Trading Desks and Operations.

Central to this role are exceptional organization, communication & listening skills with the ability to ask pointed and open-end questions necessary to provide the correct responses to the client. The ideal candidate will have an eagerness to learn and apply their knowledge; and the ability to thrive in a fast-paced environment where it is important to prioritize and manage a multi-stream workload.  

The position is located in our New York City office.

• Accountable for assigned operational client requests - prompt, accurate and thorough resolution to client inquires – and managing client expectations and timing of downstream inputs, with ultimate responsibility for the final product
• Coordination of wire processing and capital calls directly with the client and client’s family office
• Ability to escalate where needed in a prompt and effective manner
• Ensure timely communication of all required operational information for client accounts
• Liaise with various departments during the client’s audit period to ensuring a timely, accurate and successful audit
• Provide expertise as an operational subject matter expert with regards to on-boarding of funds and SMAs to help ensure all details are fully researched and addressed by all affected groups in the firm
• Work with Operations, Legal, Distribution and members within the Investment Management Group among others to review and ensure scalability in existing and new processes
• Coordinate the opening and closing of client accounts on the accounting platform using the client and account utilities
• Own the various transitions, legal documentation updates, and other changes required by the client throughout their lifecycle
• Report to Head of Client Service Support and ensure they are up to speed on all client issues
• Instruct and or/process asset and cash movements during the lifecycle of a client
• Create and maintain customer information and documentation in various databases/systems
• Coordinate the operational setup of internally structured deals and model portfolios used by prospective/existing clients to evaluate potential opportunities
• Diligent use of internal and external daily dashboards and reports for consistent communication and transparency with relevant stakeholders and clients
• Assist with various ad-hoc and special projects as directed by management

• Experience working with investment management marketing and distribution teams
• Capability to engage in multiple initiatives simultaneously
• Keen focus on detail with extraordinary attention to quality work products
• Skills to analyze and manage large sets of interconnected data and information
• Experience designing, documenting and implementing processes a plus

• 6+ years of work experience in investment management or financial services withing client services/client facing roles
• Experience with systems including Blackrock Solutions trading system
• Undergraduate degree
• Experience working in an organization with colleagues and departments across geographies

Annual base salary between $110,000 and $115,000.

The base salary range represents the low and high end of the anticipated base salary range for this position. Actual base salaries may vary depending on factors such as location and experience. The range listed reflects base salary only, and the total compensation package may include other components such as incentive compensation.

Currently, this role is expected to be in the ­New York office at least 4 days per week.

Guggenheim Investments is the global asset management and investment advisory division of Guggenheim Partners, with expertise in fixed income, equity, and alternative strategies. We focus on the return and risk needs of our diverse client base that includes insurance companies, corporate and public pension funds, sovereign wealth funds, endowments and foundations, wealth managers, and high net worth investors.

#GuggenheimInvestments is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Learn more at GuggenheimInvestments.com and follow us on LinkedIn.