The Desktop Support Technician will perform a variety of support activities including but not limited to the remediation of desktop computer issues, the installation of desktop computers, and the support of desktop computer users with their hardware and software needs. They will both resolve tickets in an incident management system and work on various projects and deployments as required. In addition, they will work on projects to test and evaluate software and hardware; may be the lead on some projects.

The Desktop Support Technician should be able to solve problems of moderate to high complexity without help and escalate very complex problems to more senior staff. Be knowledgeable about and apply company policies to customer requests. This role will report on-site 5 days a week at our NYC office.

• Provide technical support for users of desktop hardware and software; users can be in remote locations
• Troubleshoot application issues including viruses, hard disk diagnostics and file repair, data encryption
• Be familiar with remote access technologies such as VPN and Citrix
• Troubleshoot printers and copier interfaces
• Timely updates and closures of tickets in Service Now
• Perform a variety of support activities including inventory and coordination with outside technology vendors
• Work overtime hours, weekend hours and on-call hours as required 

• Bachelor’s degree preferred
• Strong technical knowledge of Windows 10 and 11 and Microsoft Office 365
• Be familiar with supporting VC equipment and experience using Zoom, MS Teams and Skype
• Experience with supporting mobile devices (Blackberry and iPhone)
• Experience with white glove support of VIP customers
• Excellent customer services skills
• Excellent communication skills
• Team player attitude
• Self-starter – able to work with minimal supervision

• Minimum of 4 years of experience configuring, installing, troubleshooting, and repairing printers, PC’s and laptops

Work Location 

• This role reports on-site at our NYC office and is currently expected to be in the office at least 5 days per week.

Annual base salary between $80,000 and $90,000.

The base salary range represents the low and high end of the anticipated base salary range for this position. Actual base salaries may vary depending on factors such as location and experience. The range listed reflects base salary only, and the total compensation package may include other components such as incentive compensation.

Guggenheim Partners is a diversified financial services firm that delivers value to its clients through two primary businesses: Guggenheim Investments, a premier global asset manager and investment advisor, and Guggenheim Securities, a leading investment banking and capital markets business. Guggenheim’s professionals are based in offices around the world, and our commitment is to deliver long-term results with excellence and integrity while advancing the strategic interests of our clients.

Guggenheim is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Learn more at GuggenheimPartners.com, and follow us on LinkedIn and Twitter @GuggenheimPtnrs.